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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/td-p/14088073 Sep 15, 2023 Sep 15, 2023
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After Adobe 23.006.20320 update, Outlook Quick Print not printing for *.PDF files. All other file types are working as expected. We can open from Outlook and then Print. Windows 11 computer with attached Brother printer. Tested with another computer that has the same update with a Canon printer and Quick Print worked.
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1 Correct answer
New Here , Sep 15, 2023 Sep 15, 2023 ResnickC • New Here , Sep 15, 2023 Sep 15, 2023I disabled the New Acrobat experience by click view turn of New Acrobat Reader and my printing resumed.
5 5 Upvotes 19 Replies 19/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14088204#M92220 Sep 15, 2023 Sep 15, 2023
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That is hilarious. Having this same issue and just looked it up to find this.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14088832#M92221 Sep 15, 2023 Sep 15, 2023
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I disabled the New Acrobat experience by click view turn of New Acrobat Reader and my printing resumed.
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Community Beginner ,/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14093927#M92225 Sep 18, 2023 Sep 18, 2023
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Same issue, but disabling New Acrobat Reader didn't fix the issue. Running Outlook 365 and this started last week.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14096156#M92227 Sep 19, 2023 Sep 19, 2023
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I will look into disabling New Acrobat Reader. My users are using Acrobat DC Pro(?) and the one experiencing this issue is working with the local Outlook application
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Community Beginner ,/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14097475#M92229 Sep 19, 2023 Sep 19, 2023
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Re-installed Adobe Reader and it worked once. Then it wouldn't work anymore. After you click quick print, it shows the working / loading icon, but then it goes away and nothing prints out.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14093617#M92224 Sep 18, 2023 Sep 18, 2023
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I have a user with the same issue. Disabled new user experience, same issue. Running latest Adobe DC and Outlook. Need solution asap.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14097459#M92228 Sep 19, 2023 Sep 19, 2023
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Any progress on this? I'm seeing the same behavoir on just 1 computer out of 27. Thanks!
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14098914#M92240 Sep 20, 2023 Sep 20, 2023
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me too, loss of quickprint is not helpfull, causing downtime
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14098935#M92241 Sep 20, 2023 Sep 20, 2023
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I removed and reinstalled to correct the issue on my end. It appears that on 9/14/23 the update 23.006.20320 was auto installed. I removed it and reinstalled the same version from
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14099111#M92243 Sep 20, 2023 Sep 20, 2023
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We use Adobe DC Pro, so this won't work for us
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14105255#M92260 Sep 22, 2023 Sep 22, 2023
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Same issue here PDFs not doing quick print, trying the Disable Adobe Reader and hoping this is a work around for us, but this needs to be resolved I have a lot of users that use this option because it is a time saver when you have to print a ton of docs. did all the troubleshooting no change.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14126440#M92310 Oct 01, 2023 Oct 01, 2023
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I too have disabled the New Acrobat and can now quick print from my emails - I use Windows Live mail with Windows 10
I am NOT tech savvy and this has worked for me
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14105643#M92262 Sep 22, 2023 Sep 22, 2023
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Having the same issue. I have tried repairing Office, repairing Adobe, uninstalling and reinstalling both. Trying the 32 bit version of Adobe (the free version). All seem to work once or twice but then start to not work after that. Has there been any fix? It's very strange because with some users that have the same exact programs, the quickprint works.
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Community Beginner ,/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14105654#M92263 Sep 22, 2023 Sep 22, 2023
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Yeah, one of the other employees has no issues at all with Outlook 365 and quick print, but the other one does.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14105708#M92264 Sep 22, 2023 Sep 22, 2023
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Disabling the New Acrobat Experience seemed to work. For now.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14133252#M92316 Oct 04, 2023 Oct 04, 2023
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So, I don't know if/who this will help because I recently ran into a similar non-printing issue with Outlook, but I'm still using Acrobat X.The was issue being caused by "relying on system fonts". Once I unchecked the box below in print properties, it printed fine.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14182224#M92382 Oct 24, 2023 Oct 24, 2023
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I looked into this issue from the Outlook Desktop side and found one issue that may cause quick print to fail. If Outlook deletes the temporary file before the printing can complete it would cause an error There was an error opening this document. This file cannot be found . I posted a workaround to set a registry key that will tell Outlook to wait longer before cleaning up the temporary file so the file has time to print, Quick Print stops printing PDF attachments in Outlook Desktop - Microsoft Support. If you are able to test this please let me know if it helps. Please remember to restart Outlook after setting the registry key.
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/t5/acrobat-sdk-discussions/unable-to-quick-print-from-outlook-365/m-p/14349859#M92671 Jan 11, 2024 Jan 11, 2024
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I did this an it doesn't fix the problem.
